Managerial Effectiveness Quiz - 3

1. As in other persuasive letters, the primary purpose of a collection letter is to get action - in this case, payment. A secondary goal is to maintain a customer’s goodwill. The following sentence “keep your part of the agreement.” “send your check today”, is used in which of the stages of the collection series?
[A]Reminder
[B]Appeal
[C]Repeal
[D]Inquiry


2.Padmini was asked to prepare a six minute speech for presenting before her sociology class the following week. She followed carefully the advice she had been given on preparing speech content. She analyzed the audience and gathered material. Inspite of her preparation, her audience did not respond with interest or enthusiasm. One listener remarked, “Padmini, you did not seem to be interested in what you were saying, I had a hard time forcing myself to listen.” Which of the following factors did Padmini not take care of?
[A]She did not put enough effort on putting attractive language
[B]She did not align her nonverbal communication
[C]She did not meet the emotional needs of the audience
[D]She did not analyze the audience properly


3.Communication among the members of a group leads to group decisions. If these decisions are to be effective, a group’s members must be able to communicate freely and openly with all the other members of the group. If communication fails that may lead to conflict. What should the leader of a meeting do if a discussion lags?
[A]Call on those who have not yet spoken
[B]Introduce topics that are not on the meeting agenda
[C]End the meeting
[D]Ask the more talkative people to contribute more to the discussion


4. Interview is primarily undertaken to accomplish a specific purpose, perhaps to obtain or provide information, to solve a problem, or to persuade someone to undertake some action. The style and structure of an interview depend on its purpose and on the relationship between the two parties involved. Which of the following kinds of interview has the most chance of being led into rambling conversation?
[A]Group interview
[B]Stress interview
[C]Open-ended interview
[D]Situational interview


5.Conflicts are inevitable. Even the most amicable people get upset at times. Disagreements arise because individuals see, hear, and interpret things differently. Which of the following is not a selforiented role?
[A]Diverting
[B]Attention seeking
[C]Controlling
[D]Harmonizing


6.To communicate your purpose effectively, you need to understand the audience. Which of the following questions is least likely to help you analyze your audience?
[A]What channel is most cost efficient?
[B]How will the reader use the document?
[C]What will the reader’s initial reaction be to the message?
[D]How much information does your reader need?


7. Which of the following sentences is correct?
I. People usually who stay out of the sun have better skin and fewer chances of skin cancer.
II. People who usually stay out of the sun have better skin and fewer chances of skin cancer.
III. People who stay out of the sun usually have better skin and fewer chances of skin cancer.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above


8.When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. Report is a decision making tool for the managers. To make it useful for the same purpose, report preparation should go through various steps. If you have already collected the facts regarding a problem on which you are preparing a report, the next step is to
[A]Write a report
[B]Prepare graphics
[C]Interpret the findings
[D]Determine the physical format


9.People often put an invisible boundary between themselves and others. Which of the following is the distance one wants between oneself and other people in ordinary, non-intimate interchanges?
[A]Personal boundaries
[B]Spatial arrangement
[C]Personal space
[D]Feature space


10. Which of the following statements is not true?
[A]Smiling while talking on the telephone has no impact on how one may sound
[B]Body language, facial expressions, and vocal characteristics are easier to control than words
[C]Eye contact is so important in face to face communication that averting one's gaze can lead an audience to find negative meaning even in a message with positive wording
[D]In business communication, physical gestures can reinforce words


11.Visual aids help communicate the subject matter clearly. Imagine reading a paragraph of text describing your company’s share of sales and your competitor’s share of sales in the region, it would be unreadable and incomprehensible. If the same information were tabulated the information would not only be crystal clear, it would also be easy for the reader to make the necessary comparisons of differences in market share. To show correlations, all of the graphs/charts can be used except
I. Bar.
II. Line.
III. Pie.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above


12.We all know that a sentence can broadly be divided into two parts. In a sentence, which of the following makes an assertion about or describes an action involving the subject?
[A]Noun
[B]Predicate
[C]Object
[D]Verb


13. People listen for various purposes. Sometimes they listen because they enjoy what they are listening. Depending on the purpose, a listener adopts various approaches. Which of the listening approaches, entails supportive behavior that tells the speaker, “I understand, please go on.”?
[A]Content listening
[B]Critical listening
[C]Empathic or active listening
[D]Sustained listening


14.When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. To listen means to get meaning from what is heard. One may hear the words another person utters, without really understanding them. Emotionally charged words or messages can interfere with listening because
[A]They put the speaker in a bad light
[B]They may insult the listener
[C]They cause the listener to focus on the emotion
[D]They cause the listener to focus on the message


15.Writers use punctuation marks to help readers extract meaning from a sentence, in much the same way that readers use pauses and voice inflection. In which of the following cases should a “comma” not be used?
[A]Between coordinate clause joined by but, for
[B]Between hours and minutes to express them in figures
[C]After dependent clauses
[D]Between words in a series