Business Management Communication Quiz - 50

1. Listening on the job is not only frequent, it is very important as well. In fact, most managers agree that “active listening” is the most crucial skill for becoming a successful manager. You can become a better listener by controlling distractions, becoming actively involved, identifying important facts, and
[A]Separating facts from opinions
[B]Interrupting with quick replies or your own opinions
[C]Asking hostile questions
[D]Capitalizing on lag time by thinking of tasks that you have to complete


2. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. In business group interactions, some members may not perceive pressure to listen carefully to all messages because
[A]They are not sitting in the right place
[B]They rely on others to listen and respond
[C]They are too important to participate
[D]They are afraid of appearing uninformed


3. Listening is the most frequent, perhaps the most important type of on-the-job communication. Listening on the job is not only frequent it is very important as well. In fact, most managers agree that “active listening” is the most crucial skill for becoming a successful manager. If we ask a fundamental question, why do people listen at all? The answers to this question are many and varied. If one is engaged in critical listening, the goal is to
[A]Understand and retain information
[B]Understand the speaker's feelings, needs, and wants
[C]Evaluate the logic and validity of the message
[D]Appreciate the speaker's point of view


4. Which of the following the speaker can do, to answer the questions like, are the listeners paying attention? Do the listeners look interested? Do the listeners look confused? Are the listeners bored?
[A]Be clear
[B]Utilize feedback
[C]Be interesting
[D]Adjust speech delivery


5. The listener can use a number of verbal and nonverbal cues to aid the speaker in communicating. Sometimes nodding the head slightly or casual remarks like ‘I see’ can tell the speaker that the
[A]Listener is bored
[B]Communication which took place is enough
[C]Listener is actively involved in the communication process
[D]Listener is frustrated with the communication


6. Listening is very important for effective communication. But there will be many barriers, which obstruct proper listening. Self-centered listeners habitually
I. Take control of the conversation and tell you their problems.
II. Trivialize your concerns.
III. Emphasize their own knowledge of the topic.
IV. Question more.
[A]Both (I) and (III) above
[B]Both (II) and (III) above
[C]Both (I) and (IV) above
[D](I), (II) and (III) above


7. Conflicts are inevitable. Even the most amicable people get upset at times. Disagreements arise because individuals see, hear, and interpret things differently. Which of the following is/are potential source(s) of conflict?
I. Competition for scarce resources.
II. Poor communication.
III. Power struggles.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]All (I), (II) and (III) above


8. As with conflict management, negotiation can be handled in different ways. The outcome of a negotiation depends on the approach. In a negotiation you should
I. Try for win-win.
II. Accept nothing less than a draw.
III. Be content to avoid win lose or lose lose.
IV. Try for lose so that the other can win.
[A]Only (I) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D]Both (II) and (IV) above


9. Conflicts are inevitable in any work place but success in any work place depends on how best the conflicts are resolved. Meetings conducted to resolve a conflict are called
[A]Discussion
[B]Collection
[C]Information
[D]Negotiation


10. Once you have decided on the format, you can start formulating specific questions. Each question must be so structured as to elicit just the information you want. Which of the following is a hypothetical question?
[A]If I were to introduce five-day week, do you think the staff would be happy?
[B]If you knew you could not do this work, why did you take up the responsibility?
[C]Are you satisfied with my leadership?
[D]Why are you always late to office?


11. Whatever the type of interview, a good deal of planning is necessary to make the interview a successful one. There are six strategies. Which of the following is true with regard to the most typical stages of an interview process?
[A]Interviews are typically done in one step
[B]The typical interview process has three steps: the screening, the selection, and the final stage
[C]The typical interview process has two steps: the screening and the selection stages
[D]The typical interview process has four steps: the pre-screening, the screening, the selection, and the final stage


12. You are attending an interview for the position of an asst. manager in a MNC. After preliminary tests, you are given a tricky situation/problem to solve, which typically comes to the position of an asst. manager. Now you have to assume yourself as the asst. manager and solve the problem. In this situation you are exposed to
[A]Structured interview
[B]Stress interview
[C]Situational interview
[D]Group interview


13. Which of the following statements is not true of the open-ended interview?
I. The interviewer poses broad questions and encourages the applicant to talk freely.
II. An open-ended interview is good for bringing out an applicant's personality and is used to test his professional skills.
III. In an open-ended interview, a candidate should reveal a great deal about personal or family problems.
IV. In an open-ended interview the interviewer cannot control the responses of the interviewee.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (I) and (IV) above


14. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. When in your office you are encountering disruptive problems that must be curtailed, which of the following types of interviews are used?
[A]Counseling
[B]Performance appraisal
[C]Disciplinary
[D]Persuasive


15. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. The interviewer must have a specific goal clearly in mind, so that the structure of the interview and the actual questions can all be tailored to that goal. Which of the following phases of the planning process does this come under?
[A]Get information about the other party
[B]Decide the structure
[C]State the purpose
[D]Persuade the respondent