Business Communication Quiz Questions with Answers - Quiz 49

1. There are many ways to ensure that the subordinates carry out your instructions, give them clear instructions, provide needed resources and assume the ultimate responsibility of making the decision. Another way is to make your subordinates share the responsibility of making decisions i.e. delegate the work, delegate the responsibility and delegate the authority. The prerequisite for delegation is
[A]Work
[B]Trust
[C]Time
[D]Space


2. There are many directions in which an organization’s communication flows. Bosses have to pass instruction to subordinates, provide feedback regarding various tasks to their bosses and for providing reports they have to coordinate with other department bosses. Which of the following is an example of lateral communication?
[A]The flow from a supervisor to his supervisee
[B]The flow from a supervisee to his supervisor
[C]The flow from one supervisor to another supervisor
[D]The communication handled by the public relations department


3. Many factors of the sender will decide how the receiver interprets the message. The degree to which a sender is perceived to be trustworthy or authoritative defines
[A]Ethics
[B]Credibility
[C]Power
[D]Collaboration


4. Informal channels or networks are formed by employees in an effort to circumvent or complement formal channels. Informal channels are often collectively referred to as the grapevine. The greatest concern managers have with grapevine information is its
[A]Speed
[B]Context
[C]Accuracy
[D]Source


5. Communication in any organization is used for internal purposes like, meetings with employees, memos to employees, instructions to employees etc. and for external purposes like, advertisements, meetings with suppliers, enquiries to possible suppliers etc. Which of the following is not an external written business communication?
[A]Complaint letter
[B]Call letters
[C]Memo
[D]Enquiries letter


6. There are many types of communication barriers. For the purpose of analysis, they can be placed into four categories: problems caused by the sender, problems in message transmission, problems in reception, problem in receiver comprehension and perception. Bad connections, poor acoustics, and illegible copy are all examples of
[A]Problems with feedback
[B]Physical distractions
[C]Problems with background differences
[D]Overload problems


7. Whether you are speaking, writing, or listening communication is more than a single act. Instead, it is a chain of events that can be broken into various phases. The communication process
I. Permits you to evaluate the effectiveness of your messages.
II. Consists of words arranged in meaningful patterns.
III. Consists of six phases that link the sender and receiver.
IV. Uses nonverbal signals to support and clarify verbal communication.
[A]Only (I) above
[B]Both (I) and (II) above
[C]Both (I) and (III) above
[D]All (I), (II), (III) and (IV) above


8. There are many types of communication barriers. For the purpose of analysis, they can be placed into four categories; problems caused by the sender, problems in message transmission, problems in reception, problems in receiver comprehension and perception. Effective communicators overcome the main barriers to communication by
[A]Speaking, writing, listening, and reading
[B]Creating messages carefully, minimizing noise in the transmission process, and facilitating feedback
[C]Using nonverbal communication to support and clarify verbal messages
[D]Arranging words according to the rules of grammar


9. The communication flow in an organization is multidirectional. Communication mostly flows through prescribed channels complemented by informal channels. The main lines of operational communication through which information flows are referred to as
[A]Informal networks
[B]Primary networks
[C]Formal networks
[D]External networks


10. Good pronunciation is the correct oral delivery of a word. The vowel sounds must be uttered correctly and the right syllables must be accented. People who mispronounce words are thought to be not as well educated as those who pronounce words correctly. _______ relates to the correctness of how a word is pronounced.
[A]Dialect
[B]Enunciation
[C]Articulation
[D]Telephony


11. The gestures that go with what we are saying verbally and tend to depict what is being said. A good example is when you tell some one, “Come, sit in this chair” is accompanied by a nod of the head or a wave of the hand, signifies___________
[A]Emblems
[B]Illustrators
[C]Regulators
[D]Adaptors


12. The unspoken part (nonverbal) of communication always accompanies the verbal part. The unspoken part of the communication conveys myriad meanings. To avoid giving the wrong message through your body language which of the following should you not do?
[A]Fidget while talking
[B]Smile
[C]Be natural
[D]Be calm


13. Which of the following indicates the best way to go about improving your nonverbal communication skills?
I. If a nonverbal message contradicts a verbal one, ask questions to gain additional clues.
II. Watch facial expressions and body language to understand both the verbal and nonverbal messages being delivered.
III. Beware of interpreting nonverbal messages when you do not understand a situation or culture.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]All (I), (II) and (III) above


14. Positive nonverbal messages in the workplace are sent by maintaining direct but not prolonged eye contact, expressing warmth with frequent smiles, conveying self-confidence with an erect stance, and
I. Saving time by arriving late and leaving meetings early.
II. Dressing comfortably in old clothes that make you feel good.
III. Being on time and using time judiciously.
IV. Answering all e-mail with "quick and tentative" messages.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (II) and (IV) above


15. Recent studies that focus on the workplace show that, on an average, personnel at all levels spend about 32.7% of their time listening, while speaking takes up 25.8% of their time and writing 22.6%. Top executives spend even more time listening than other employees. Mr. Kumar is the in-charge for preparing advertisements for Hanuman Ltd. That day he was giving a presentation before a top management team, the advertisements he has prepared for a product to be launched. Murty, one of the members of the management team requests for more details. Here Murty is involved in which of the following stages of listening process?
[A]Retention
[B]Action
[C]Involvement
[D]Evaluation