MBA Solved Sample Papers (Business Communication Quiz - 39)

1. An effective presentation involves
I. Effectiveness of utilization of time allotted.
II. Structure and content.
III. Proper sequencing.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]All (I), (II) and (III) above



2. Readers find ideas more interesting and appealing if they are expressed from the reader’s point of view.Writing from the you-viewpoint means
[A]Using only you and your pronouns
[B]Telling customers/readers what they want to hear
[C]Making the reader feel the writer really cares by using personal pronouns such as I and we and us
[D]Viewing the situation from the reader's point of view rather than the writer's



3. All business communicators face the problem of compressing complicated, closely related ideas into alinear message that proceeds sequentially from point to point. If your reply contains both good news and bad news, handle the bad news by
[A]Covering it thoroughly to be convincing
[B]Putting it at the end of the message
[C]Placing it in a position of little emphasis
[D]Putting it at the beginning or end of the middle paragraph



4. The ability to communicate bad news as delicately and clearly as possible is an essential business skill.A skillful manager will attempt to say “no” in such a way that the reader supports the decision and iswilling to maintain andcontinue a positive relationship with the company. Using the passive voicemakes sense when
[A]You want to be diplomatic in pointing out a problem or error
[B]You want your sentence to be easier to understand
[C]You need to make your sentences shorter
[D]You want to emphasize the subject



5. You are graduating from a business school in another month and entering the job market. Youreducation has equipped you with a set of resources-qualifications and skills. Now you have to prepare a resume to sell yourself. Which of the following statements is not true regarding the resume?
[A]In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot
[B]The chronological approach emphasizes a list of skills and accomplishments
[C]One of the advantages of a functional resume is that employers can see what you can do for them
[D]The chronological approach is the most common way to organize a resume



6. Imagine you are a HR manager in a medium sized firm, which recently put out an advertisement ofsales representatives. The company needs three people. You get nearly 500 application letters. Afterall, it is the appearance that makes the first impression. The most popular form in letter writing is the
[A]Indented form
[B]Block form
[C]Hanging block form
[D]Complete block form



7. Many things have to be kept in mind while formulating a message. You may be able to anticipate someproblems and not able to anticipate some. Which of the following can go wrong when you are formulating a message?
[A]Lack of familiarity with the situation or the receiver
[B]Gestures, postures, and tone of voice
[C]Indecision about content
[D]Difficulty expressing ideas



8. Nonverbal vocal communication refers to
I. Gestures.
II. Tone of voice.
III. Eye Contact.
IV. Pronunciation and enunciation.
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (II) and (IV) above
[D]Both (III) and (IV) above



9. The success of a meeting depends on the ability of each individual member of a group to communicatewith the rest of the group as a whole. The biggest mistake in holding meetings is
[A]Not having a specific goal
[B]Not inviting enough participants
[C]Circulating the agenda too far in advance
[D]Sticking too closely to the agenda



10. The channel is the means to convey the message. To physically transmit your message you select acommunication channel and medium. Which of the following demonstrates use of an inappropriatecommunication channel?
[A]Mona prepares a long memo to explain a complicated new procedure to employees in her unit
[B]A supervisor sends an e-mail message to all employees announcing a company picnic
[C]A manager sends an e-mail message to an employee telling the employee he or she is being fired
[D]The lead operator on the assembly line orally lets his boss know about an equipment problem



11. Human beings communicate a lot through body movements and facial expressions. Gestures are ofvarious types. Which of the following are the four common gestures?
[A]Emblems, adaptors, regulators, illustrators
[B]Embellishments, adaptors, regulators, illustrators
[C]Emblems, adepts, regulators, illustrators
[D]Emblems, adaptors, relators, illustrators



12. Which stage of the interviewing process takes 10-25 minutes and consists of highlighting yourqualifications?
[A]Opening stage
[B]Body stage
[C]Preparation stage
[D]Closing stage



13. Dear Mr. Kumar,
This letter is in response to your letter dated 20th September, asking for a replacement of your stained Tiger Tuff carpet. There seems to be a misunderstanding of what commercial quality implies. Commercial quality refers to the durability of the nap, not to stain resistance. You purchased pale-blue commercial quality, but then installed it in an industrial plant. This represents a misuse of the product. I have no control over the care and use of the carpet after it has been installed.
What is your opinion on the above written response to a claim letter?
[A]A well written reply since, customer misused the product
[B]A badly written reply since, it shows no concern for the reader’s problem and no regard for his status as a client
[C]A well written reply since, no other client will attempt the same
[D]A badly written reply since, the salutation is not proper



14. Different messages will have different objectives. Depending on the objectives, many things like toneof the letter, language of the letter etc. will change. What is your goal when you write a letter of recommendation?
[A]Nothing, because the letter is written for someone else
[B]To make some general comments about the person you are writing about so that you don't have to go into any details about his work
[C]To convince readers that the person you are recommending has the qualities necessary for the relevant position or benefit
[D]To convince the reader that you are a person in an important position



15. You have identified the position for which you would like to apply. You have prepared an effectiveresume. The next step is to write a letter of application. If you have three paragraphs in yourapplication letter, which one should contain most information about your qualifications?
I. The first paragraph.
II. The last paragraph.
III. The middle paragraph.
IV. You can't give enough information about yourself in three paragraphs, so a fourth paragraph has tobe added for that purpose.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (II) and (III) above