JRF, MPhil, UGC NET Management (Business Communication Quiz - 36)

1. The composition process may be viewed as ten separate stages that fall into three simple categories:planning, composing, and revising. The "composition" stage includes
[A]Checking to see if your purpose is realistic and acceptable, if the timing is right, and if the right person is delivering the message
[B]Defining your purpose, analyzing your audience, establishing a main idea, and selecting the channel and the medium
[C]Organizing and formulating the message
[D]Editing and rewriting the message, then producing and proofing the message



2. A claim letter is a request for an adjustment. When writers ask for something to which they think theyare entitled, the letter is called a claim letter. When writing a claim letter, the best way to begin is by
[A]Complimenting the company for past service
[B]Providing a detailed description of the faulty merchandise
[C]Stating the problem clearly and specifically
[D]Threatening legal action if you do not receive a favorable adjustment



3. As in other persuasive letters, the primary purpose of a collection letter is to get action. A secondarygoal is to maintain a customer’s goodwill. In the ultimatum stage of the collection series, the letter should be organized
[A]Deductively
[B]Inductively
[C]Legally
[D]Graciously



4. Suppose, you have approached a local industry to persuade them to provide funds for a school to beconstructed for the poor kids in the locality. How do you stimulate the owner of the local industry torespond positively to your request?
[A]Remind them that their reputation will be in jeopardy if they don't honor your request
[B]Reveal the consequences of other businesses that did not honor similar request
[C]Make your complaint emotionally hard-hitting so that the audience is persuaded to honor your request
[D]Appeal to their sense of goodwill and give them some positive reasons to honor your request



5. The standard parts of a memo are
[A]Heading, body, verification and page identification
[B]Heading, body, authentication, and self identification
[C]Heading, body, authentication, and page identification
[D]Heading, context, authentication, and page identification



6. The “elements” of a report refer to those components that are usually included in a formal businessreport. Which of the following is the name of the element that introduces the purpose and content of thereport to the principal reader?
[A]Title page and title fly
[B]Abstract
[C]Letter of transmittal
[D]Executive summary



7. If someone asks you which way the MD’s room is, you may simply point down the corridor. You maypraise your friend’s new dress while your face shows absolute dismay or you may use your hands toindicate the monstrous proportion of your ego. Which aspect of communication is explained by yourpointing down the corridor and contradiction in your praise and facial expression?
[A]Verbal expressions
[B]Nonverbal aspects of communication
[C]E-mail communications
[D]Telephone communications



8. Sometimes two identical verbal messages may communicate entirely different meanings when the tone ofvoice is different. Rhythm, pronunciation and enunciation are all considered parts of
[A]Voice quantifiers
[B]Voice qualifiers
[C]Vocal characteristics
[D]Vocal segregates



9. Which of the following can the speaker do to answer the questions like, “Are the listeners payingattention? Do the listeners look interested? Do the listeners look confused? Are the listeners bored?”
[A]Be clear
[B]Utilize feedback
[C]Be interesting
[D]Adjust speech delivery



10. When conflicts focus on faultfinding and fixing blame, they can cause frustration and stress. However,a great deal depends on how the conflict is handled. Which of these is nota strategy for defusing and redefining a conflict?
[A]Make sure everyone hears the same message
[B]Separate the main issue from personal feelings
[C]Settle for nothing less than 100%
[D]Allow for cool down time before resolution



11. While attending an interview, a great deal of preparation is needed. The following tips will help youprepare for a job interview except
[A]Anticipate questions and prepare answers in advance
[B]Tape-record your answers and then listen to see if they sound clear and convincing
[C]Memorize your responses to anticipated questions
[D]Have a friend conduct a mock interview using anticipated questions



12. To communicate your purpose effectively, you need to understand the audience. Which of the following questions is least likely to help you analyze your audience?
[A]What channel is most cost efficient?
[B]How will the reader use the document?
[C]What will the reader’s initial reaction be to the message?
[D]How much information does your reader need?



13. Many abbreviations form part of the business communication. Which of the following stands for LOCin business communication?
[A]Line of control
[B]Letter of credit
[C]Law of control
[D]Letter of communication



14. Recently, you have received a claim from one of your customers. After careful consideration, you feltthat the claim is genuine and hence, decided to honor it. Subsequently, you have decided to write areply letter to your customer. Since, it is a positive message, you have to present the main idea
[A]In the first sentence of the middle paragraph
[B]At the end of the middle paragraph
[C]Right at the beginning of the letter
[D]In the last sentence of the letter



15. Which of the following sentences contains the strongest and most effective wording?
[A]"Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas"
[B]"We need to cut the operating budget by 12 percent or profits will plummet"
[C]"Someone needs to do some budget cutting around here or heads will roll"
[D]"Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits"