1. Manager Inventory Chart, also known as Replacement Chart, is used in Replacement Planning ofhuman resource management in an organization. Which of the following is not an advantage of Manager Inventory Chart?
[A]It gives an overview of the human resource situation of an organization
[B]It shows the future internal supply of managers by indicating who is promotable in a year
[C]It shows the position to which a manager may be promoted
[D]Managers who are ready for promotion can be easily identified
2. Managers face problems due to breakdown of communication caused by communication barriers.Which of the following is not a barrier to listening?
[A]Prejudging that the subject is boring
[B]Tackling complicated subjects
[C]Reacting to the speech too fast
[D]Inflexibility while listening
3. Most of the conflict resolution techniques either focus on interpersonal relationships or structuralchanges. Which of the following conflict resolution techniques implies emphasizing the areas ofagreement and common goals and de-emphasizing disagreements?
[A]Problem Solving
[B]Forcing
[C]Smoothing
[D]Compromise
4. Mr. Arbind, the CEO of E.E.C. Inc. has identified the benefits that a company can derive by practicingjob rotation. But he is unable to find the position in which he can rotate his managers and trainees. So,from the given list, help him to identify the suitable position/positions for job rotation?
I. Non-supervisory.
II. Observation.
III. Top-level management position.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (I) and (II) above
5. Performance appraisal involves the formal evaluation of an individual’s job performance. Which of thefollowing guidelines is least likely to improve the effectiveness of the appraisal process?
[A]Stress both performance in the position the individual holds and the success with which theindividual is attaining organizational objectives
[B]Emphasize the evaluator's impression of the individual's work habits
[C]Ensure that the appraisal is acceptable to both the evaluator and the evaluated
[D]Ensure that the appraisal provides a base for improving individuals' productivity within theorganization by making them better equipped to produce
6. Plans can be categorized on the basis of their frequency of use. Based on the extent of use, they can beof two types: single-use plans and standing plans. Which of the following statement/s is/are true with respect to standing plans?
I. Standing plans are developed for activities that do not occur regularly over a period of time.
II. A policy is a standing plan that specifies the broad parameters within which organization members are expected to operate in pursuit of organization’s goals.
III. Rules are one of the standing plans that spell out specific actionsthat must be taken or not taken in a given situation.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above
7. Potential pitfalls of using budgets as control tools include
I. Placing too much emphasis on relatively insignificant organizational expenses.
II. Changing budgets periodically.
III. Increasing budgeted expenses year after year without adequate information.
IV. Budgets translate diverse activities and outcomes into a common denominator.
[A]Only (II) above
[B]Both (I) and (IV) above
[C]Both (I) and (III) above
[D](I), (II), and (III) above
8. Span of control refers to the number of subordinates a superior can supervise efficiently and effectively.Which of the following factors determine(s) an effective span of control?
I. Clarity and Delegation of Authority.
II. Use of Objective Standards.
III. Rate of Change.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]All (I), (II) and (III) above
9. Standing plans that furnish broad guidelines for channeling management thinking in specified directionare called
[A]Procedures
[B]Programs
[C]Single-use plans
[D]Policies
10. Strategic Business Unit (SBU) is a more recent form of organization structure adopted by severalcompanies. Which of the following is not correct regarding Strategic Business Unit (SBU)?
[A]All SBUs of an organization have the same mission
[B]A SBU has well defined competitor groups
[C]A SBU efficiently manages its resources in prime areas
[D]A SBU should have a proper size, that is neither too small nor too large
11. Tangent Electronics Ltd. is faced with the problem of allocating resources to its newly set up computerperipherals division, because of some practical constraints like limited availability of resources, time,man-hours etc. Which of the following decision-making techniques can help solve the problem?
[A]Linear Programming
[B]Decision tree
[C]Simulation
[D]Waiting-line method
12. The basic elements of communication are
[A]Source/encoder, signal, decoder/destination
[B]Sender/message, encoder, receiver/decoder
[C]Signal, source/sender, decoder/destination
[D]Signal, source/decoder, encoder/destination
13. The BCG matrix was devised by the Boston Consulting Group, a leading management consulting firm,in the 1970s. It is a widely used method of portfolio management and helps businesses evaluate theirprofitability. According to the BCG matrix, a highly profitable unit that requires further investment inorder to keep growing, would be referred to as
[A]A question mark
[B]A bull
[C]A dog
[D]A star
14. The determination of an individual’s work related responsibilities is
[A]Job organization
[B]Job specialization
[C]Job rotation
[D]Job design
15. The functions of a manager provide a useful framework for organizing management knowledge underthe various heads of planning, organizing, staffing, leading and controlling. The formulation ofstrategies to achieve organizational goals is part of
[A]The planning function
[B]The organizing function
[C]The staffing function
[D]The leading function
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