Business Communications Quiz - 2

1. There are many ways in which organizational communication flows. In which of the following, communication flows between the units or individuals of the same hierarchical level?
[A]Lateral communication
[B]Informal communication
[C]Upward communication
[D]Downward communication



2. The term used to refer to factors that interfere with the exchange of messages
[A]Grapevine
[B]Noise
[C]Network
[D]Encoding



3. Which of the following statements are true regarding nonverbal communication?
I. Meaning of nonverbal cues is different in different cultures.
II. Meaning of nonverbal cues is same in every culture.
III. Nonverbal communication doesn’t use words to convey message.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (III) above
[D]Both (II) and (III) above



4. Proxemics is the study of how people use the physical space around them and what this use says about them. In which of the following zones most business is transacted?
[A]Intimate distance zone
[B]Personal distance zone
[C]Public distance zone
[D]Social distance zone



5. Many people are poor listeners, because they are overly concerned with themselves. This concern, a barrier to listening is termed as
[A]Casual attitude
[B]Egocentrism
[C]Prejudice
[D]Discriminative listening



6. In the communication process the receiver of the message is also called the
[A]Decoder
[B]Encoder
[C]Recorder
[D]Receptor



7. In an interview, most questions fall along a continuum of openness. Depending on the purpose you want to achieve you can frame a question as either close ended or open ended. Identify the close-ended question from the following
[A]Tell me about yourself
[B]Did you graduate from college?
[C]Why are you absent from work so frequently?
[D]What do you know about our smoking policy?



8. In which of the following stages, in-group decision making, the group members get to know each other?
[A]The conflict stage
[B]The reinforcement stage
[C]The orientation stage
[D]The emergence stage



9. Which of the following visual aids will be helpful to depict changes in quantitative data over time and illustrate trends?
[A]Bar charts
[B]Pie charts
[C]Gantt charts
[D]Line charts



10. Reports have been classified in numerous ways, accounting reports, marketing reports, financial reports etc. Such reports are termed as
[A]Formal reports
[B]Short reports
[C]Informational reports
[D]Functional reports



11. In which of the following sections of your application letter, you ask the reader for a specific action.
[A]Closing section
[B]Middle section
[C]Opening section
[D]Formal section



12. Which of the following is the phase in the communication process that allows you to evaluate the effectiveness of your message
[A]Transmittal
[B]Feedback
[C]Reception
[D]Decoding



13. An illustration is the narration of a happening or incident which amplifies, proves, or clarifies the point under consideration. In which of the following types of illustration, real life characters are usually mentioned.
[A]Parable
[B]Fable
[C]Anecdote
[D]Analogies



14. Which of the following statements are true regarding deductive structure?
I. In the deductive structure the proposal is stated first and then arguments that support the proposal are presented.
II. Deductive structure is advisable when we want to say good news.
III. In the deductive structure the arguments are presented first in a way that leads to the proposition.
[A]Only (I) above
[B]Only (II) above
[C]Only (III) above
[D]Both (I) and (II) above



15. There are many barriers to free flow of communication. Egotism, defensiveness, hostility, preoccupation, fear are some of the examples of
[A]Psychological noise
[B]Physiological noise
[C]Normal noise
[D]Grimacing