Management UGC-NET Exam Preparation(Business Communication Quiz - 46)

1. Which of the following are true regarding an adjustment-grant message?
I. It is a good-news letter lending itself to direct treatment.
II. It must overcome a negative customer experience.
III. It needs to regain lost confidence in the company's product or service.
IV. It needs to avoid use of negative words that recall the unpleasant situation the reader wrote about.
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D]All (I), (II), (III) and (IV) above



2. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. While interview is going on sometimes interviewer needs to take some notes on the responses of the interviewee. If an interviewer wants to take notes he must do so
[A]Aggressively
[B]Unobtrusively
[C]Hastily
[D]Egregiously



3. Which of the following statements is/are true regarding the informal channels of communication?
I. The informal channels of communication are also known as ‘grapevine’.
II The informal channels of communication are officially prescribed channels of communication.
III The informal channels of communication are the result of operation of social forces at work place.
[A]Only (I) above
[B]Only (II) above
[C]Both (I) and (II) above
[D]Both (I) and (III) above



4. On their return, they____ amazing escape of the passengers
[A]Not only witnessed the sinking ship but the
[B]Not only witnessed the sinking ship, but the
[C]Did not only witness the sinking ship, but also the
[D]Witnessed not only the sinking ship but also the



5. After you have carefully weighed all the options that are open to you, the next important step is planning your resume. Remember, your resume will probably be competing for the employer’s attention, with 100 or 200 other resumes, perhaps more. Which of the following sections usually dominates a chronological resume?
[A]The "Education" section
[B]The "Career Summary" section
[C]The "Work Experience" section
[D]The "Skills and Accomplishments" section



6. A memo is a written message designed to provide a quick convenient way for personnel to communicate with each other. The prerequisite of a good memo is, it should
[A]Be of at least a full page in length
[B]Include a salutation and formal close
[C]Use a formal, businesslike tone
[D]Stick to a single topic



7. Regardless of whether the situation calls for appreciative, critical, discriminative, or active listening, listening skills can be improved with conscious effort. To improve one’s listening skills one must avoid which of the following?
[A]Ask for repetition
[B]Looking at the speaker
[C]Paying attention
[D]Forming an early opinion



8. You are attending an interview for the position of an asst. manager in an MNC. After preliminary tests, you are given a tricky situation/problem to solve, which typically comes to the position of an asst. manager. Now you have to assume yourself as the asst. manager and solve the problem. In this situation you are exposed to
[A]Structured interview
[B]Stress interview
[C]Situational interview
[D]Group interview



9. Feedback is the receiver’s response to a message; it can take number of verbal and nonverbal forms. Which of the following is not one of the examples of nonverbal feedback?
[A]Nodding one’s head
[B]Shrugging
[C]Smiling
[D]Using complex words



10. Padmini was asked to prepare a six minute speech to inform for presenting before her sociology class the following week. She followed carefully the advice she had been given on preparing speech content. She analyzed the audience, gathered material. Inspite of her preparation, her audience did not respond with interest or enthusiasm. On listener remarked, “Padmini, you did not seem to be interested in what you were saying. I had a hard time forcing myself to listen.” Which of the following factors Padmini did not take care of?
[A]Padmini did not put enough effort on putting attractive language
[B]Padmini did not aligned her nonverbal communication
[C]Padmini did not meet the emotional needs of the audience
[D]Padmini did not analyze the audience properly



11. Communication is essential for the functioning of an organization. Everyday a vast amount of information flows from managers to employees to managers and from employees to employees. If a company’s formal communication network limits the flow of information
[A]Superiors do not have to be burdened with flow of communication from subordinates
[B]Only the people at the top of the chain of command see “the big picture”
[C]Lower level employees will feel relieved because of less communication load
[D]Effectiveness of organizational communication improves



12. Regardless of your background, knowledge, or skill, each time you speak it is a different and unique experience. The _______________ delivery is often referred as the “middle course”.
[A]Impromptu
[B]Extemporaneous
[C]Manuscript
[D]Memorized



13. Which of the following statements is/are not true of the open-ended interview?
I. The interviewer poses broad questions and encourages the applicant to talk freely.
II. The open-ended interview is good for bringing out an applicant's personality and is used to test professional judgment.
III. In an open-ended interview, a candidate should reveal a great deal about personal or family problems.
IV. In an open-ended interview the interviewer cannot control the responses of the interviewee.
[A]Only (I) above
[B]Only (III) above
[C]Both (I) and (II) above
[D]Both (I) and (IV) above



14. Due to some unavoidable circumstances, you have to refuse a request of one of your existing customers. Which of the following additional challenges does a communicator face when conveying bad news to existing or potential customers?
[A]The challenge of conveying more bad news in the future
[B]The challenge of facing the customer in person
[C]The challenge of explaining the bad news to the customer
[D]The challenge of making a resale or creating opportunities for future sales inspite of the bad news



15. Every presentation has its own objectives. Suppose, you are a marketing executive selling credit cards of XYZ-bank. While speaking to a gathering of people to whom you are planning to sell your credit card, you are explaining the benefits of your bank’s credit card over other credit cards. Which of these presentations motivate your audience to buy your credit cards?
[A]Persuasive
[B]Informative
[C]Goodwill
[D]Monologue