Management Quiz - 37 (MBA Quiz)

1. Managers need to know the different motivation theories in order to motivate individual employees perform to the best of their ability in any type of organization. Which of the following motivation theories states that people develop beliefs about the fairness of the rewards they receive relative to their contributions?
[A]Two-factor theory
[B]ERG theory
[C]Needs theory
[D]Equity theory



2. Creative thoughts are the result of hard work and there are various techniques to foster creativity. Which of the following is one of the best-known techniques for facilitating creativity, developed by Alex F. Osborn?
[A]Brainstorming
[B]Synectics
[C]Delphi Technique
[D]Nominal Group Technique



3. Behavioral problems can arise in an organization due to a number of factors. One has to know the underlying cause behind behavioral problems. Which of the following will not be a cause for behavioral problems?
[A]Lack of team-spirit
[B]Lack of positive attitude
[C]Blind adherence to rules
[D]Personality problem



4. An intervention, in Organization Development (OD) terms, is a systematic attempt to correct an organizational deficiency uncovered through diagnosis. Which of the following intervention techniques is concerned with the interpersonal relations and dynamics operating in work groups?
[A]Technostructural Activity
[B]Team Building
[C]Skill Development
[D]Process Consultation



5. Every organization makes minor structural adjustments in reaction to changes. Change is any alteration of the "status quo". The forces of change can be internal or external to the organization. An example of an internal force for change is
[A]Marketplace
[B]Government regulation
[C]Technology
[D]Workforce



6. Most of the conflict-resolution approaches either focus on interpersonal relationships or structural changes. There are different conflict-resolution approaches. The conflict-resolution approach that corresponds with a high level of assertiveness and a low level of cooperativeness, is referred to as
[A]Compromising
[B]Collaborating
[C]Forcing
[D]Avoiding



7. Performance appraisal involves the formal evaluation of an individual’s job performance. Which of the following is not a useful suggestion for providing effective feedback in an appraisal review?
[A]Make the feedback goal-oriented
[B]Ensure understanding
[C]Keep the feedback impersonal
[D]Direct negative feedback toward behaviour that is uncontrollable



8. Which of the following contain sets of specific behaviours that represent gradations of performance and are used as common reference points for rating employees on various job dimensions?
[A]Behaviourally anchored rating scales
[B]Graphic rating scales
[C]Behaviour rating scales
[D]Behaviour scales



9. A person who had applied for the post of a service representative, is asked to handle a simulated situation involving a complaining customer, by the company. Which of the following selection devices is being made use of?
[A]Application Blank
[B]Intelligence Test
[C]Personality Test
[D]Work Sampling Test



10. Which of the following is a computerized database containing basic information about each employee that can be used to assess the likely availability of individuals for meeting current and future human resource needs?
[A]Manpower Inventory
[B]Replacement Planning
[C]Succession Planning
[D]Skills Inventory



11. Two widely used systematic job analysis approaches are the Functional Job Analysis and the Position Analysis Questionnaire. Of the two, Functional Job Analysis focuses on which of the following dimensions of an individual job?
I. What does the worker do with respect to data, people and jobs?
II. Which machines, tools and equipment does the worker use?
III. Which products or services does the worker produce?
[A]Only (I) above
[B]Both (I) and (III) above
[C]Both (II) and (III) above
[D](I), (II) and (III) above



12. The selection process involves choosing the candidates who best meet the qualifications and have the greatest aptitude for the job. There are various steps in the selection process. Which of the following steps usually precedes the others in the selection process?
[A]Selection Test
[B]Comprehensive Interview
[C]Application Blank
[D]Reference Check



13. In modern times, organizations have been trying to create a corporate culture with a distinct identity by moulding the behaviour of their members. The original source of an organisation’s culture is most strongly associated with
[A]Overseas influences
[B]Political factors in the external environment
[C]General economic trends
[D]The vision of the organisation’s founder(s)



14. Each of the following is a characteristic of organizational culture except
[A]Member identity
[B]Distinctiveness
[C]Observed behavioral regularities
[D]Uniform strength



15. Power is a much broader concept than authority, and it is the ability of individuals or groups to induce or influence the beliefs or actions of other persons and groups. There can be different types of powers. According to which of the following powers, people or groups may exercise influence, because others believe in them and their ideas?
[A]Position
[B]Legitimate
[C]Expert
[D]Referent