Management Quiz - 36 (Quiz Questions for MBA)

1. Listening is one of the most essential ingredients of effective communication. No message can be properly understood without intent listening. Which of the following is not an effective listening technique?
[A]Avoiding premature evaluation
[B]Avoiding eye contact
[C]Exhibiting affirmative nods and appropriate facial gestures
[D]Finding an area of interest in what the other person is saying



2. Andrew Carnegie said, "As I grow older, I pay less attention to what men say. I just watch what they do." He was suggesting the importance of
[A]Face-to-face verbal communication
[B]Non-verbal communication
[C]Cross-cultural communication
[D]Upward communication



3. Communication is a process of exchanging ideas or information between two persons. During the communication process, when the message is converted to a symbolic form, it is known as
[A]Encoding
[B]Expanding
[C]Contracting
[D]Decoding



4. Interpretation of messages plays a very important role in communication within or outside organizations. The interpretation of a message by an individual is known as
[A]Message interference
[B]Perception
[C]Noise
[D]Semantics



5. The communication process is made up of various components. A look at the various components of the communication process helps one appreciate the challenge of effective communication in organizations. Which of the following is the actual physical product from the source, i.e., the sender?
[A]Feedback
[B]Filter
[C]Message
[D]Channel



6. The managerial grid identified five specific leadership styles. The _____ leader believes that thoughtful attention to the needs of people for a satisfying relationship leads to a comfortable, friendly organizational atmosphere and work tempo.
[A]Task
[B]Middle of the road
[C]Country club
[D]Team



7. According to Kurt Lewin, a leader who allows his employees complete freedom to make decisions and to complete work in whatever way they think is best, is using which leadership style?
[A]Democratic-participative
[B]Laissez-faire
[C]Autocratic
[D]Democratic-consultative



8. Which theory of leadership states that the leader's job is to clarify the objectives they wish their employees to reach and to remove roadblocks that employees find as they work toward their objectives?
[A]Fiedler’s Model
[B]Path-goal Theory
[C]Hersey and Blanchard's Model
[D]The Ohio State Studies



9. German Sociologist, Max Weber, introduced the concept of ‘charisma’ into discussions of leadership. Which of the following is not generally regarded as a characteristic of charismatic leadership?
[A]Behaviour that is out of the ordinary
[B]Vision and the ability to articulate the vision
[C]Environment sensitivity
[D]Excess attention to detail



10. One important issue involving leadership is the argument that managers and leaders are not necessarily one and the same. As per the argument, a major difference between management and leadership is that leadership includes
[A]Bringing together resources to achieve organizational goals
[B]Designing organizational structures
[C]Bringing about order and consistency
[D]The ability to inspire people



11. When managers have substantial but not complete confidence and trust in subordinates and solicit advice from subordinates while retaining the right to make final decision, Likert’s four systems of management describes it as
[A]Participative leadership style
[B]Benevolent-authoritative leadership style
[C]Consultative leadership style
[D]Exploitative-authoritative leadership style



12. Jyotsna strives to develop friendships, prefers to work in cooperative situations, and works toward a high degree of mutual understanding in her relationships. Which need is she demonstrating?
[A]Achievement
[B]Power
[C]Recognition
[D]Affiliation



13. Building on the work of Abraham Maslow, psychologist Frederick Herzberg interviewed two hundred accountants and engineers in the vicinity of Pittsburgh in U.S.A. He propounded the famous two-factor theory of motivation, which was based on the question
[A]What do people want from their jobs?
[B]What is satisfaction in a job?
[C]Will a person receive justice in awarding pay?
[D]Who is the right boss?



14. According to Herzberg, the various job content factors that make individuals satisfied with their jobs are known as motivators. Which of the following can be classified as a motivator as per his two-factor theory of motivation?
[A]Supervision
[B]Job Security
[C]Working Conditions
[D]Recognition of work



15. To overcome the criticisms of Maslow's Need Hierarchy theory, motivation researcher Clayton Alderfer proposed an alternative theory known as ERG theory. Which of the following is not true about Alderfer's ERG theory?
[A]Alderfer proposed a condensed version of Maslow's Need Hierarchy theory with only three groups of core needs, viz., existence, relatedness and growth
[B]The existence needs are related to Maslow’s physiological and safety needs
[C]The relatedness needs are the desire to establish and maintain interpersonal relationships
[D]ERG theory assumes a rigid hierarchy where a lower level need must be substantially gratified before one can move on