Business Communication Quiz - 30 (Communication for MBA)

1. Listening is the most frequent, perhaps the most important type of on-the-job communication. Listening on the job is not only frequent it is very important as well. In fact, most managers agreethat “active listening” is the most crucial skill for becoming a successful manager. Which of theseis not a type of listening?
[A]Comprehensive listening
[B]Integrative listening
[C]Critical listening
[D]Empathic listening



2. Which of the following statements are true?
I. Reports are mostly long, formal documents that cannot be presented as memos or letters.
II. Informational reports present data and facts with analyses and recommendations.
III. Reports for implementing policies and explaining procedures are informational reports.
IV. Proposals and problem-solving reports are analytical reports.
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D]Both (II) and (IV) above



3. Look at these sentences: “You never come to office on time.” And “Since you have been comingin late, I have had to make a lot of excuses whenever the Director asks for you. I am uncomfortable with that.” Which of the following is true?
[A]First sentence sounds descriptive and evokes defensive reaction, second sentence sounds judgmental
[B]First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive
[C]Both the sentences are judgmental and evoke defensive reaction
[D]Both the sentences are descriptive and do not evoke defensive reaction



4. Two punctuation styles are customarily used in business letters: open and mixed. Standard ormixed punctuation uses which of the following after the salutation anda comma after the complimentary close
[A]A period
[B]An exclamation mark
[C]A semi colon
[D]A colon



5. The elements of a report refer to those components that are usually included in a formal businessreport. Title page is one of them. Which of the following statements is falseregarding the title page?
[A]It is usually the first page the reader sees when he/she opens the report
[B]It should tell the reader what your report is about
[C]It should contain information about the group or individual for whom the report is intended
[D]It should use phrases like "report on"



6. Listening is the most frequent, perhaps the most important type of on-the-job communication. Listening on the job is not only frequent it is very important aswell. In fact, most managers agree that “active listening” is the most crucial skill for becoming a successful manager. Since speakerstalk at a rate three times slower than most people listen, the speaker should
[A]Talk faster so that there is no time gap between talk and listen
[B]Be as active as possible to keep the listener's attention
[C]Assume that the listeners will get bored
[D]Try to talk more slowly in order to emphasize each point



7. The elements of a report refer to those components that are usually included in a formal businessreport. If you wish to acknowledge help given by others, place it in the
[A]Letter of authorization
[B]Title fly
[C]Title page
[D]Letter of transmittal



8. When businesspeople speak of reports, they are, in general, thinking of written, factual accountsthat objectively communicate information about some aspect of the business. The reports whichcontribute to management control are termed as
[A]Cross report
[B]Informal report
[C]Proposal report
[D]Vertical report



9. Visual aids will definitely help to present the information more attractively. Choosing the propervisual aids is very important. If you want to show change across time both by subdivisions andtotal quantity, you can use
[A]Bilateral bar charts
[B]Line charts with multiple series
[C]A pie chart or pictogram
[D]Either a subdivided bar chart or a component-part line chart



10. Your boss has been telling the staff that he would welcome suggestions about how to improve theorganization. You take him at his word and meet him to discuss some of your ideas with him. Asyou begin to outline the changes you propose, he fixes you withan icy stare and folds his arms across his chest; as you go on, the frown on his face gathers intensity. When you finish, he gets upabruptly and says, with barely suppressed menace in his voice, “Thank you very much. Your ideasare priceless.” Nonverbal communication differs from verbal communication because it
[A]Is less reliable
[B]Is composed of words and grammar
[C]Has few rules and often occurs unconsciously
[D]Conveys less meaning than words



11. An emphasis given to one or more words in a sentence is considered to be which of the followingcharacteristics of voice qualities?
[A]Volume
[B]Pitch
[C]Stress
[D]Tone of voice



12. The introduction to an essay often determines whether the reader continues to read the essay or decides to slip it into the nearest trash can. How you introduce your ideas depends on the audienceyour are writing for and the type of essay you are writing. Broadly, an introduction should
I. Capture the reader’s attention
II. Present the thesis statement
III. Hint at how the writing is organized
IV. Present the writer’s qualifications
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D](I), (II) and (III) above



13. Writing the message often aims at diverse audience .Which of the following should be consideredwhile writing a message to diverse audience?
[A]Write to the least educated readers
[B]Write to the highest level educated readers
[C]Write to the middle-level educated readers
[D]Write several different messages - one for each level reader



14. Most managers agree that “active listening” is the most crucial skill for becoming a successfulmanager. You can become a better listener by controllingdistractions, becoming actively involved, identifying important facts, and
[A]Separating facts from opinions
[B]Interrupting with quick replies or your own opinions
[C]Asking hostile questions
[D]Capitalizing on lag time by thinking of tasks that you have to complete



15. An interview is a goal-oriented, interpersonal communication between an interviewer and arespondent. Which of the following interviews seek to induce somebody to adopt a new idea, product, or service?
[A]Situational
[B]Complimentary
[C]Counseling
[D]Persuasive