Business Communication Quiz - 28 (Quizzes for MBA)

1. Arguments cannot be negotiated, only proposals can be. This demands that emotions be kept under control. Negotiating is a delicate process and a lot of thinking must go into it, both before it actually gets underway, and while it is going on. Which of the following actions do not facilitate a win-win approach?
[A]Determining the needs of both parties
[B]Developing a list of possible solutions
[C]Choosing the most appropriate solution
[D]Forcing the other party to accept your views



2. When responding to a customer request for an adjustment, it is usually sensible to assume that
[A]The customer's account of the situation is truthful
[B]The customer's account of the situation is exaggerated
[C]The customer is hostile
[D]The customer is trying to pull you unnecessarily



3. When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. A persuasive presentation for consideration of something that is either written or oral is called a/an
[A]Proposal
[B]Summary
[C]Narrative
[D]E-Mail



4. Sometimes, even in an informative report that requires no investment by the audience, the data you provide may encounter resistance from the audience. When is the direct approach more suitable in writing reports?
[A]When the reader is skeptical about the topic of the report
[B]When the reader is hostile to the topic of the report
[C]When the reader already trusts you and has a positive or neutral attitude towards your topic
[D]When the reader is doubtful about your credibility



5. When two parties involved in a conflict want to work towards amicable solution, they must engagethemselves in communication process to decide what kind of deal would be acceptable to both. Inother words, they must negotiate to reach an agreement. In a negotiation if argument continuesover position, it leads to
[A]Policing
[B]Polishing
[C]Polarization
[D]Posthumous action



6. An interview is a goal-oriented, interpersonal communication between an interviewer and arespondent. When in your office you are encountering disruptive problems that must be curtailed, which of the following types of interviews are used?
[A]Counseling
[B]Performance appraisal
[C]Disciplinary
[D]Persuasive



7. Sometimes -------- sessions are used to arrive at a decision. Members are encouraged to generateas many ideas about a topic as they can. Every idea is recorded. No idea is rejected at the initialstage. The group then returns to the ideas and adopts those that seem most feasible or most useful
[A]Nominal group technique
[B]Brainstorming
[C]Filtering
[D]Reflective thinking



8. Groups form to accomplish some objective. A team is a unit of a minimum of _____ people whowork together to achieve a goal
[A]Three
[B]Five
[C]Two
[D]Ten



9. The body of a speech to inform can be organized in any pattern except
I. Spatial pattern
II. Causal pattern
III. Topical pattern
IV. Motivated pattern.
[A]Only (I) above
[B]Only (IV) above
[C]Both (I) and (II) above
[D]Both (II) and (III) above



10. The purpose of every group is to achieve a specific goal or to arrive at a decision. However,different groups adopt different approaches to achieve their purpose. In which of the followingstages of group decision making, group members endorse their final decision by using supportive verbal and nonverbal communication?
[A]The orientation stage
[B]The conflict stage
[C]The emergence stage
[D]The reinforcement stage



11. Which of the following will not help you to satisfy the practical needs of your audience?
[A]Make your message as convenient as possible for your audience
[B]Make long written messages easy to follow
[C]Rather than giving your listeners an overview of a long oral message, let them grasp the content as you deliver the message
[D]Remember that your audience may have little time, may be distracted, and may give your message low priority



12. Communication among the members of a group leads to group decisions. If these decisions are tobe effective, a group’s members must be able to communicate freely and openly with all the othermembers of the group. If communication fails that may lead to conflict. Which of these can be aconstructive feature of conflict in a team?
[A]It puts everyone on an equal basis
[B]It increases involvement of all team members
[C]It helps everyone get to know each other
[D]It always leads to good results



13. When we want to get a job from a company in which we would like to work, we should showsome qualities, which will be valuable to a potential employer. In which of the following ways canyou increase your value to potential employers?
[A]By showing them proof of your most recent salary
[B]By contacting them frequently to show your interest in the company
[C]By updating your skills and experience
[D]By sending your references even if potential employers don't ask for it



14. The respondent can do several things to ensure that he makes a favorable impression. The mostimportant of these is to answer each question the interviewer asks as clearly and accurately aspossible. Sometimes interviewers misinterpret facts. When this happens, it is up to the respondentto ensure that the record is set straight. He can do this in which of the following ways
[A]Telling the interviewer on the face
[B]Showing the offended expression
[C]Politely pointing out that he had said something else or unobtrusively repeating an earlier remark
[D]Ignoring the misrepresentation



15. As a communication expert put it: “Awareness of the more subtle voice characteristics, such aspleasantness, especially in combination with voice qualifiers, can do much to help individuals and organizations improve communication. Think, for instance, how much a company’s image can behelped by receptionist who sounds, both in person and over the telephone, ‘pleasant’, ‘confident’and ‘competent’. The given examples can be described by which of the following components of paralanguage?
[A]Voice qualifiers
[B]Vocal characteristics
[C]Voice pitch
[D]Rhythm