Business Communication Quiz - 26

1. When you are offering suggestions to improve existing system of performance appraisal, you have observed the following expressions on your boss’s face. The upper lip is raised, while lower lip is lowered, the nose is wrinkled, the lower eyelids are pushed up, and the eyebrow is lowered. What is your boss trying to convey?
[A]Sadness
[B]Fear
[C]Disgust
[D]Happiness



2. A report’s success depends not only on how well you have accessed information through research, but also on how well you have presented it. Line charts are useful when
[A]You have to present detailed, numerical information
[B]You have to compare more than one quantity over time
[C]You are displaying time relationships
[D]You are depicting changes in quantitative data over time and illustrating trends



3. Reports are business tools that convey information objectively from one organizational area to another or from one institution to another. Which of the following is the most standardized of all types of reports?
[A]Staff study report
[B]Letter report
[C]Short report
[D]Audit report



4. Imagine you are a HR manager in a medium sized firm, which recently put out an advertisement of sales representatives. The company needs three people. You get nearly 500 application letters. After all, it is the appearance of the letter that makes the first impression. When it comes to paragraph length in an application letter
[A]Use long paragraphs with detailed information for direct-mail letters
[B]Use long paragraphs if you want your document to look more inviting
[C]Keep all paragraphs to fewer than 60 words
[D]Use one-sentence paragraphs only occasionally, for emphasis



5. You have identified the position for which you would like to apply. You have prepared an effective resume. The next step is to write a letter of application. What is the first step in organizing a solicited job application letter?
[A]Develop your major qualifications in detail
[B]State that you are applying for the job
[C]Ask for an interview
[D]Develop your other qualifications, even if the ad does not ask for them



6. After you have carefully weighed all the options that are open to you, the next important step is planning your resume. Remember, your resume will probably be vying for the employer’s attention, with 100 or 200 other resumes, perhaps more. Which of the following sections usually dominates a chronological resume?
[A]The "Education" section
[B]The "Career Summary" section
[C]The "Work Experience" section
[D]The "Skills and Accomplishments" section



7. To communicate your purpose effectively, you need to understand the audience. Audience analysis means, in a very practical sense, finding out all you can about the people you are talking to or will be talking to. Audience analysis enables you to establish a _______ with your listeners.
[A]Repute
[B]Residue
[C]Rapport
[D]Retention



8. When you are answering a claim from a customer who reported receiving damaged merchandise, a good first sentence might be
[A]You have the right to be upset about the broken items
[B]We will replace the damaged cases of raspberry jam at once
[C]Three new cases of a replacement shipment are being rushed to you by express mail
[D]Calm down! Everyone makes mistakes!



9. When responding to a request for adjustment when a third party is at fault, the best approach is to
[A]Refuse the claim and suggest that the customer sue the third party
[B]Refuse the claim but forward the paperwork to the third party
[C]Honor the claim with no additional explanation
[D]Honor the claim but explain that your company was not at fault



10. Seeta is deciding whether to prepare a memo to announce a new procedure or to hold a staff meeting to discuss how the new procedure should be implemented. She is involved in which segment of the communication process?
[A]Message encoding
[B]Message transmission
[C]Idea formation
[D]Message decoding



11. Every organization receives numerous letters from customers, suppliers, government etc., Customers especially write many claim letters requesting adjustments to the problem they have faced with the products supplied by the company. Companies that receive large numbers of customer claims per year often develop
[A]Crippling legal and financial problems
[B]A policy of nonresponse to all customer inquiries
[C]Customized form letters to speed the response to customers' claims
[D]Programs to selectively respond to the claims



12. A claim letter is a request for an adjustment. When writers ask for something to which they think they are entitled (such as a refund, replacement, exchange, or payment for damages), the letter is called the claim letter. What kind of communication channel is better for making a claim?
[A]A phone call
[B]A personal visit to the organization to which you are making the claim
[C]An e-mail
[D]A letter



13. Before you actually start structuring your resume, it would be a good idea to take inventory of all the information you actually want to include. The format, content and style of your resume will depend on your specific qualifications, the job profile and the individual personality you wish to portray. What could be the disadvantage of having a "Career Objective" section in a resume?
[A]It reveals your long-term goals
[B]It takes employers' attention away from your work experience
[C]It takes up space for no reason
[D]It limits your choices



14. You have identified the position for which you would like to apply. You have prepared an effective resume. The next step is to write a letter of application. Without missing the necessary points the ideal length of the application letter is
[A]One page
[B]Half-a-page
[C]One and half-a-page
[D]Two pages



15. Imagine you are a HR manager in a medium sized firm, which recently put out an advertisement of sales representatives. The company needs three people. You get nearly 500 application letters. In appearance part of your letter which of the following is false?
[A]Proper spacing and punctuation should be there
[B]Abbreviations should be there to save the paper
[C]People’s initials should have a period after each letter
[D]Letters should be balanced on the page with approximately equal margins