Business Communications Quiz - 4

1. Whether you are speaking, writing, or listening, communication is more than a single act. Instead, it is a chain of events that can be broken into different phases. The phases are (in order)
[A]Sender, encoding, message, channel, receiver, decoding and feedback
[B]Sender, message, encoding, channel, receiver, decoding and feedback
[C]Sender, channel, encoding, message, receiver, decoding and feedback
[D]Sender, channel, message, encoding, receiver, feedback and decoding



2. Nonverbal communication behaviors include
[A]Twitching, scratching, rolling your eyes
[B]Secret notes passed between fellow workers
[C]Intrapersonal dialog
[D]Sending an Email response to an irate customer



3. If we want to emphasize the good news in the reply message, it is advisable to place the news in or after
[A]The beginning
[B]The middle
[C]The end
[D]An explanation



4. In a closing paragraph in a routine inquiry message, you should have
[A]A question
[B]An explanation
[C]A promise to buy
[D]A friendly comment



5. The main lines of operational communication through which information flows are referred to as
[A]Informal networks
[B]Primary networks
[C]Formal networks
[D]External networks



6. The best advice for a manager concerning how to deal with the grapevine is to
[A]Ignore it
[B]Convert it into a formal network
[C]Ridicule it at every opportunity
[D]Keep in touch with it and use it



7. Which of the following statements is true?
[A]It is advisable to ask close-ended questions when the interviewer wants precise information on a specific issue
[B]It is advisable to ask open-ended questions when the interviewer wants precise information on specific issue
[C]It is advisable to ask close-ended questions when the interviewer wants to explore the breadth and depth of potential information
[D]It is advisable to ask close-ended questions when interviewer wants to provide the opportunity for respondent to reveal feelings and information



8. Reconciling differences among group members through meditation or by using humor to relieve tension refers to
[A]Initiating
[B]Compromising
[C]Harmonizing
[D]Diverting



9. Which of the following statements is not true?
[A]Smiling while talking on the telephone has no impact on how one may sound
[B]Body language, facial expressions, and vocal characteristics are easier to control than words
[C]Eye contact is so important in face to face communication that averting one’s gaze can lead audience to find negative meaning even in a message with positive wording
[D]In business communication, physical gestures can reinforce words



10. There are many barriers to free flow of communication. Egotism, defensiveness, hostility, preoccupation, fear are some of the examples of
[A]Disruption
[B]Physiological noise
[C]Normal noise
[D]Psychological noise



11. Which of the following statements are true regarding compromising approach to the conflict resolution?
I. A compromise is best when the goals of both parties are important but not worth pushing too hard to achieve
II. A compromise is best when you have to protect yourself against those who would take advantage of a more cooperative approach
III. A compromise is best when a quick solution is the need of the hour
IV. A compromise is best when a long-term relationship between the parties is important
[A]Both (I) and (II) above
[B]Both (II) and (III) above
[C]Both (III) and (IV) above
[D]Both (I) and (III) above



12. In which of these sentences are commas correctly used?
[A]The report is due on March 17, 1999, in the Dayton, Ohio, office
[B]The report of course will be due on March 17 in Dayton, Ohio
[C]The report however, is due on March 17th, 1999 in the Dayton, Ohio, office
[D]The report is due on March 17, 1999 in the Dayton, Ohio office



13. There are many obstructions to the free flow of the communication in an organization. These obstructions are termed as barriers to communication. What does semantic barriers mean?
[A]Obstructions occurring due to the channel used
[B]Obstructions occurring due to the physical environment
[C]Obstructions occurring due to the psychological makeup of the receiver
[D]Obstructions occurring due to the language used



14. There are three types of meetings which are usually conducted. Which of the following meetings is focused on passing on message regarding recent developments to the employees?
[A]Change-facilitating meetings
[B]Problem solving meetings
[C]Informational meetings
[D]Extraordinary meetings



15. There are many approaches to manage conflicts. What is the approach in which, focus is on satisfying both the parties to the greatest degree?
[A]Avoiding
[B]Competing
[C]Accommodating
[D]Collaborating