Business Communications Quiz - 19

1. Which of the following is true regarding receivers
[A]receivers can be a group
[B]receivers can be a single person
[C]receivers can be an institution
[D]Both (b) and (c) above



2. Which of the following statements is true?
[A]The three steps of planning, writing, and completing business messages need to be completed in 1-2-3 order
[B]A person holding a low position in an organization can never have any influence on any decisions
[C]The written channel of communication is very conducive for getting quick and rich feedback
[D]Even bad news can have some redeeming feature that can be pointed out for making a message more acceptable



3. Which of the following criteria should all business and administrative messages fulfill?
[A]Messages should build in unanswared questions, to prompt readers to respond
[B]Messages should build momentum, with the best point being last
[C]Messages should build good will, presenting a positive image of the writer
[D]Messages should build respect by using formal and legalistic language



4. To use the gap between speaking and thinking times productively, a listener can
[A]Take mental or written notes
[B]Think up questions to ask the speaker
[C]Keep track of the number of time the speaker errs
[D]Check out his schedule for the next week



5. Which of the following questions is considered illegal and should not be asked by the interviewer?
[A]What are your goals?
[B]What are the qualities of an ideal boss?
[C]What religion do you practice?
[D]How much do you expect to earn?



6. If your audience members do not know you, what do you need to do in the initial portion of your message to earn their confidence?
[A]Gain credibility
[B]Announce your name
[C]Use a friendly opening sentence
[D]State your points and present your evidence



7. How should time be distributed among the three steps (planning, writing, and completing) of the business writing process?
[A]Planning should get a quarter, writing should get a half, and completing should get a quarter of the available time
[B]Planning should get about half, writing should get less than a quarter, and completing should get more than a quarter of the available time
[C]Available time should be equally distributed among the three steps of the writing process
[D]Planning should get less than a quarter, writing should get a half, and completing should get more than a quarter of the available time



8. Which of the following does "build" mean in the context of an electronic presentation?
[A]The way text and graphics are released on the slides of an electronic presentation
[B]The organization of an electronic presentation
[C]The use of particular software for preparing an electronic presentation
[D]The use of animation and sound in electronic presentations



9. Which of the following is not a technique for saying "no" as gently as possible?
[A]Minimize the space or time devoted to it
[B]Start with a clear statement of bad news
[C]Use a conditional statement
[D]Tell what you did, not what you did not



10. In the middle section of a request message, you
[A]Beg the reader to grant your request
[B]Give details of your request
[C]Give your sales pitch
[D]Praise the reader profusely



11. __________ is the distance one wants between oneself or herself and other people in ordinary, nonintimate interchanges.
[A]Personal boundaries
[B]Spatial arrangement
[C]Personal space
[D]Anechoic space



12. A company's written policy outlining appropriate and inappropriate actions is called
[A]An ethical audit
[B]Corporate culture
[C]A code of ethics
[D]An ethical lapse



13. Which of the following aspects is not a part of the planning stage for conducting a survey?
[A]feedback mechanisms
[B]publication of results
[C]analyzing data
[D]appointing people



14. Which of the following is the best way to begin a routine inquiry message?
[A]With a compliment
[B]With informational statement
[C]With goodwill comment
[D]With a question



15. Some executives are wary of informal communication channels, possibly because they
[A]Fear the spread of misinformation
[B]Believe only formal channels are efficient carriers of information
[C]Object to casual conversations on company time
[D]Fear a loss of their control over the flow of information