Business Communications Quiz - 12

1. The following is the first paragraph of “no” response to an adjustment request. “Your request for an Rs.1,000 reimbursements has been received, and I am sorry to say it cannot be made”. The opening paragraph is
[A]Correct, it is always advisable to convey the bad news in the first para it self
[B]Wrong, first para of the “no” message should not contain the negative message
[C]Wrong, there is no need to acknowledge the receipt of the request
[D]Both (b) and (c) above



2. We live in a culturally diverse world. People will encounter individuals from different races, religions, and nationalities in their day to day encounters. There is often anxiety surrounding unfamiliar cultures. What manners are acceptable? What will offend a person from a very different background? It can be paralyzing to deal with other people if we do not know what to expect. At this juncture, which of the following is helpful most?
[A]Develop genuine interest in the people
[B]Develop the desire to connect to people
[C]Develop the language of the particular country in which you are in
[D]Both (a) and (b) above



3. The following data pertaining to number of Baja Autos purchased previous year (comprising of 4 quarters) in different regions of India.
Southern region: 2,00,000 units in first quarter, 1,50,000 units in second quarter, 2,50,000 units in third quarter and 3,00,000 units in fourth quarter.
Northern region: 2,50,000 units in first quarter, 2,00,000 units in second quarter, 3,00,000 units in third quarter and 3,50,000 units in the fourth quarter.
Eastern region:1,50,000 units in first quarter, 2,50,000 units in second quarter, 1,00,000 units in third quarter and 1,00,000 units in the fourth quarter
Western region: 2,00,000 units in first quarter, 2,00,000 units in second quarter, 1,50,000 units in third quarter and 2,00,000 units in the fourth quarter.
Which of the following visual aid can best depict the given data
[A]Multi-range bar chart
[B]Pie chart
[C]Line chart
[D]Gantt chart



4. Visual aids help communicate the subject matter more vividly; these tools can attract and hold the attention of the audience. Which type of visual aid is suggestible to present the data about the percentage of people who possess Bajaj Eliminator bike out of the potential bike customers in Hyderabad?
[A]Pie diagram
[B]Gantt chart
[C]Bar chart
[D]Line graph



5. Meena sells computer systems. One client, Kiran specifically tells her that he knows little about computers and that he needs a system for his office. Meena knows exactly the right computer for Kiran that is currently on sale at a good price. She immediately steers Kiran to the system she has in mind, saying “I think you will like this system, Kiran, it is very popular, and it has a 60mhz 486 microprocessor, 8 mb of RAM, all you will ever need. It comes loaded with software, even has a math comprocessor. Of course, if you like, you could start with a 4 mb system that’s fully expandable…” “Wow, Meena,” Kiran replied, “may be I need to think about this some more.” To himself, he thought, “I think I will call Vijay and ask him where he bought his computer.” In the given situation Meena failed to make the sale because
[A]Computer was not up to the expectations of Kiran
[B]May be price offered by Meena is not good
[C]Meena failed to understand Kiran’s needs and confused him with her sales pitch
[D]Kiran did not make up his mind to buy computer



6. Identify two types of claim letters:
I. Routine claim letters
II. Neutral claim letters
III. Persuasive claim letters
IV. Aggressive claim letters.
[A]Both (I) and (II) above
[B]Both (I) and (III) above
[C]Both (II) and (III) above
[D]Both (III) and (IV) above



7. An order letter is a letter sent to any person who has the goods we intend to buy. In this letter details are usually tabulated, especially when more than one item is ordered. The order letter should not start with which of the following sentences?
[A]“Please send”
[B]“I am interested,”
[C]“Please ship”
[D]“I order”



8. Which of the following is true regarding a bad news letter?
I. The introductory paragraph should be a neutral, relevant, succinct lead-in to the bad news
II. The introductory paragraph should not be clear enough
III. The introductory paragraph should not be misleading.
[A]Only (I) above
[B]Only (II) above
[C]Only (I) and (II) above
[D]Both (I) and (III) above



9. Visual aids help communicate the subject matter clearly and attractively. In this light, which of the following visual aids is helpful in presenting time relationships?
[A]Pie charts
[B]Bar charts
[C]Line charts
[D]Gantt charts



10. Identify the sentence that is grammatically correct and conveys the meaning clearly.
[A]The workers removed all the furniture from the room and cleaned it
[B]After removing all the furniture from it, the workers cleaned the room
[C]The workers cleaned all the furniture after removing it from the room
[D]Both (b) and (c) above



11. One difference between a letter of transmittal and a foreword is
[A]The foreword never attempts to summarize or interpret the material
[B]The foreword is usually written in impersonal style
[C]The foreword is not likely to be written on letterhead stationery
[D]The letter of transmittal may use personal pronouns



12. You head the HR department of Srikanth Organics, a small company manufacturing organic chemicals. Recently the top management decided to introduce a three-shift system in the plant, instead of the twoshift system now in place. The new shift system goes into effect next Monday. Today is Friday. You have to inform the employees about this decision, and generally, convince them that this change is in their interests. To communicate this to the employees, would you use an oral message or a written one? And why?
[A]Oral message because if it is written message employees may not read
[B]Oral message because immediate changes need to be made
[C]Written message because it should be formal
[D]Written message because you do not need immediate feedback



13. The Managers association
Andheri
Mumbai
June 31, 2011
Mr. M.Srikanth

Panjagutta, Hyderabad.
Dear Mr.Srikanth
Your recent article, “Changing roles of managers in today’s competitive environment” attracted the attention of many managers in the country…………
Sincerely,
Ravishanker
Manager
The letter is written in
[A]Block format with open punctuation
[B]Block format with mixed punctuation
[C]Modified block format with open punctuation
[D]Modified block format with mixed punctuation



14. Anita went out for a walk in the countryside. She had a maid who always breaking things. Her daughter needed a haircut. Anita was very fond of her aunt. The paragraph
[A]Is well written, it talks about many in issues in a simple paragraph
[B]Lacks coherence, the sentences in the paragraph do not relate to each other
[C]Lacks unity, it does not adhere to any one idea
[D]Both (b) and (c) above



15. Which of the following questions would be appropriate during an employment interview?
[A]What is your spouse’s occupation and how many children do you have?
[B]Why did you leave your previous job?
[C]What is your religion?
[D]What health problems do you have?